At KaraMD, we stand behind our products and quality controls and provide a 90-Day Satisfaction Guarantee for products purchased from us or one of our authorized sellers in the United States. If the product does not work as intended and you are dissatisfied with the product, simply contact our friendly support team for a full refund.
Customer Service Phone: 800-991-4518
Customer Service Email: contact@KaraMD.com
If you did not purchase your product on karamd.com or from “KaraMD” on Amazon.com, please have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to KaraMD, or provide other information to assist KaraMD in processing your request. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. If you have any questions regarding whether a seller is an authorized seller of our products, please contact us our customer service team. You must submit your Guarantee request within 90 days
of the date of original purchase. The Guarantee is also limited to original, end-user purchasers in the United States. KaraMD reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where KaraMD concludes that the purchaser has abused the Guarantee.
Updated: September 19, 2022